Our New Name

We have now changed our name from Shropshire RCC to Community Resource.

To find out more about our new brand and why we’ve updated it, click here.

Hearing Loss Support

Practical support and advice being provided to a hearing aid user at one of our drop-in clinics

*** COVID-19 UPDATE ***

We are offering a reduced service for NHS hearing aid wearers in urgent need of help with their aids. Please contact us on 01743 342168 or email shls@community-resource.org.uk to discuss your requirements further.


Hearing Loss Support volunteers provide information, advice and practical support to all hearing aid users in Shropshire, Telford and Wrekin.

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Our volunteers are trained by NHS Audiology Service and as most of them are hearing aid wearers themselves they know from personal experience about adjusting to a hearing impairment.

Our Volunteers can spend as much time as is needed to ensure people know how to make best use of their hearing aids in all sorts of everyday situations. We can offer this support through:

  • Home visits - someone will come and see you in your own home
  • Residential and Care home visits- to provide help to individual residents
  • Drop In Clinics around the county
  • Effective Hearing Programmes

If you would like to find out more please contact us on: 01743 342168 or email shls@community-resource.org.uk

Hearing Aid Repair Clinicsmore

If you need help with your hearing aid, and you have obtained your aid through the hospital audiology service, you can attend one of their community clinics across the county. Please click here for details.

All appointments must be booked in advance unless it is a designated drop-in clinic for hearing aid repairs and maintenance.

In addition Community Resource facilitate a number of volunteer led drop-clinics around the county:

Church Stretton: Mayfair Centre on the 1st Friday of the month from 10-12

Bridgnorth: Hospital League of Friends Coffee Shop on the 1st and 3rd Thursday every month from 10-12

Oswestry: Library on the 1st Wednesday of the month from 10-12

Ludlow: Helena Lane 2nd Monday of the month from 10-12.

Shrewsbury: Louise House, Meole Brace, from 10-12 on 1st Tuesday every 3rd month from February 2020

Shrewsbury: Bayston Hill, Christ Church, from 10 - 12 on the 2nd Tuesday every third month from March 2020

Shrewsbury: Library, Castle Gates from 10 - 12 on the 3rd Tuesday of the month

Ford: West View Sheltered Housing on Butt Lane, from 10-12 on 5th March, 4th June, 3rd September, 3rd December 2020

Craven Arms:  Community Room, Lambeth Close from 10-12 on the 1st Monday every other month from February 2020

Bishops's Castle : Hospital from 1.30 - 3 Mondays on 17th February, 18th May, 17th August, 16th November 2020

Wellington: Citizens Advice Bureau, Tan Bank from 10-12 on the 1st Wednesday of the month

Cleobury Mortimer: St Mary's Place Community Room from 2-4  on the 1st Wednesday of the month 

Wem: Library, High Street from 10-12 noon on 3rd Thursday of each month

Madeley:  Court Street Medical Practice from 10-12 on the 2nd Tuesday of the month

Whitchurch: Whitchurch Library from 10-12 on the 2nd Friday of the month

Market Drayton:  Library from 10-12 on the 4th Wednesday of each month

Sutton Hill: Medical Practice, Maythorne Close from 2-4 1st and 3rd Friday of each month 

Drop-in clinics are suitable for people who need to have their earmould retubed, simple hearing aid repairs or batteries. If there are multiple or more complex issues then we advise you contact NHS Audiology for an appointment.

Effective Hearing Programmes more

The Effective Hearing Programme will help you make the most of wearing your hearing aid. Everyone in Shropshire who uses a NHS hearing aid is offered a free place on this informal and friendly course. The course covers: how the ear works; adjusting to your hearing aid: care and maintenance of your hearing aid; demonstration of useful equipment such as loops and telephones; explains about services available; tinnitus and coping strategies; communication tips for day to day situations; access to work and useful resources and organisations. We encourage you to bring a family member or friend as the course will also be very relevant to them. All our EHP tutors have personal experience of hearing loss.

The programme runs from 9.30 am to 1 pm and you will need to attend the whole session The course is FREE to attend and complimentary drinks are provided. If you would like to attend one of these courses, please use the application form below to book a place, telephone 01743 342168 or email: shls@community-resource.org.uk

Our booking form

Forthcoming Effective Hearing Programme events include:

April 21st Wem Baptist Church  


May 28th Ellesmere Lakelands School 


People that have been on the course said ....

"Very good course, very informative and well run."

"A very informative and useful day. Thank you very much indeed." 

"Enjoyed the day, especially the interaction with others having similar problems." 

Lip Reading more

If you would like to attend a free 10 week lip-reading course please e-mail sath.audiology@nhs.net or telephone 01743 261 482 

After the 10 week course you may wish to move on to an improvers course, please find below contact details of local Lip Reading Tutors.  

Deaf N Able - Tom Kane
Email deafnable@yahoo.com; phone 07810524054

In the Loop - Sally Joyner 
Email info@intheloophearing.co.uk; phone 07905 955841

Hard of Hearing Groups more

These groups enable people with hearing impairment to meet others and share experiences. They provide much needed information and support on all aspects of hearing loss within a relaxed group setting. They also arrange speakers and outings throughout the year.

Groups meet in:

Ludlow -  First Monday of the month

Market Drayton - First Monday of the month

Shrewsbury - Second Monday of the month

Telford - First Tuesday of the month

Whitchurch - First Tuesday of the month

Please contact us on 01743 342168 for more information.

Volunteer! more

There are a number of roles available to volunteers with our Hearing Loss Support service. These include visiting people in their own homes or in care homes to provide support and help to enable people to feel confident in using their hearing aids. Some people need regular visits to be able to maintain the effective use of their aids.

Volunteers also help at NHS repair clinics.

Volunteers receive full training and support through NHS Audiology and Community Resource and are often hearing aid users themselves.

If you are interested in finding out more about volunteering with us please ring 01743 342168 or email shls@community-resource.org.uk

Volunteer role description

External Linksmore

Action on Hearing Loss: http://www.actiononhearingloss.org.uk

NHS Shrewsbury and Telford Audiology Services: http://www.sath.nhs.uk/services/audiology/default.aspx

Shropshire Deaf and Hard of Hearing Forum: http://www.shropshiredeafandhardofhearing.org.uk/

Hearing Dogs for Deaf People: http://www.hearingdogs.org.uk/

Sensory Impairment information, Telford & Wrekin: http://telford.mylifeportal.co.uk/sensory_impairments.aspx

Sensory Impairment information, Shropshire: http://shropshire.gov.uk/disability-information/sensory-impairment/

Signal, Signal works to empower deaf people and people with hearing loss both in the UK and overseas: http://hub.signal.org.uk/

Shropshire Disability Network http://shropshire-disability.net/

C2Hear: http://www.hearing.nihr.ac.uk/research/c2Hearonline

Webpage last updated October 2021


Looking for more information?

Call us on
01743 360641